Privacy Policy

Last Updated: November 2025

Picki Harvest and its affiliated companies (“Picki Harvest”, “we,” “our” or “us”), respect your privacy and are committed to protecting your personal information. We strive to deliver excellent service every time and to do this, we collect only the information necessary to deliver and improve our services and to comply with applicable laws.

INTRODUCTION

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you use our website, online store or online platform at www.pickiharvest.co.za (the “Website”) or our mobile applications? * (collectively referred to as “Platforms”), in compliance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”), and other applicable data protection legislations.

By using our Platforms, or by providing your personal information, you consent to the processing of your personal information as set forth in this Privacy Policy.

It is important that you read this Privacy Policy together with our General Terms and Conditions and any other Policies or notices provided from time to time when we collect or use your personal information.

COLLECTING OF PERSONAL INFORMATION

In this Privacy Policy, “personal information” means any information or data that identifies or relates to an individual. We collect only the personal information that is necessary, which includes, but in not limited to:

Contact details, such as your name, email address, shipping address and phone number when you request information about our goods or services on the website.
Account and communication details, such as the time, topic and content of your communications, including order details, with Picki Harvest.

You are not obligated to provide us the personal information that we have requested in order for us to render our Platforms to you. However, failure to do so may limit our ability to offer you information about our goods, provide customer support, or respond to any requests you may have.

By providing personal information, you warrant that the personal information you have provided to us is current, accurate, true and correct and does not impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.

HOW WE COLLECT PERSONAL INFORMATION

We collect information, with your consent, as follows:

Directly collected from you
We may collect the personal information directly from you when you create an account, make a purchase or contact us, such as your name, contact phone number, email address, shipping address and passwords.

Automatically collected
We may collect your devices’ information automatically, within the necessary scope, through cookies and device data such as IP address, browser type, and operating system.

Collected from third-party sources
We may collect and use information obtained from Third Parties, such as Facebook, Google, and other accounts you use when login to our website using those accounts. We do not have access to your Third-Party Account passwords.

Collected from your device’s permission
We may collect and use information obtained when you enabled device permissions on your mobile phone device. You may change the scope of authorisation provided or withdraw your authorisation is at any time. After the authorisation withdrawn, we will no longer collect personal information related to these permissions, and we will not be able to continue to provide you with corresponding Services. Your decision to withdraw authorisation will not affect our previous collection and use of personal information based on your authorisation.

If we wish to use your personal information for other purposes not specified in this Privacy Policy, we will ask for your prior consent.

HOW WE USE PERSONAL INFORMATION

Picki Harvest uses personal information to fulfil your requests, process your orders, communicate with you, prevent fraud and security, provide our Platforms and comply with relevant laws. Additionally, we may utilise personal information for other purposes with your consent.

Picki Harvest may use your personal information under the following legal basis:

Contractual necessity
Much of our processing of personal information is to meet our contractual obligations to our users when they purchase goods through the website, or to take the necessary steps to attend and execute our users’ requests in anticipation of entering into a contract with them. For example, we handle personal information on this basis to allow you to use our Platforms.

Consent
Where required by law, and in some other cases, we handle personal information on the basis of your express consent. We may also use personal information for other purposes that are clearly disclosed to you at the time you provide personal information or with your consent.

Legitimate interests
In many cases, we handle personal information on the ground that it furthers our legitimate interests in commercial activities in ways that are not overridden by the interests or fundamental rights and freedoms of the affected individuals. These legitimate interests include, but not limited to, operating our business and Platforms; providing security for our websites, goods, software, or applications; marketing; receiving payments; preventing fraud; and knowing the customer to whom we are providing services and delivering goods.

De-identified and aggregated information
We may use personal information and other information about you to create de-identified and/or aggregated information, such as de-identified demographic information, de-identified location information, information about the device from which you access our Platforms, or other analyses we create.

Legal compliance
We need to use, disclose and/or process your personal information to comply with our legal obligations in certain circumstances including, but not limited to, law enforcement authorities, government or public agencies or officials, regulators, and/or any other person or entity with appropriate legal authority or justification for receipt of such information, if required or permitted to do so by law or legal process; when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity; and when the information is required for the prevention, investigation, detection or prosecution of criminal offenses or the execution of criminal penalties, or for the enforcement of civil law claims.

STORAGE AND RETENTION OF PERSONAL INFORMATION

The personal information that we collect from you will be processed primarily in South Africa. We retain personal information only for so long as necessary to fulfil the purposes for which it was collected, including as described in this Privacy Policy or in our service-specific privacy notices, or as required by law. When the personal information that we collect from you is no longer needed, such information is securely deleted or anonymised.

MARKETING

By using the Platforms, you hereby give your consent to Picki Harvest to process your personal information for purposes of direct marketing by means of electronic communication regarding products, services promotions and events of Picki Harvest.

You may opt-out of having your personal information used by us for direct marketing at any time by accessing the “unsubscribe” link at the bottom of each email or following other specific instructions. Once you opt out, you will no longer be notified of Picki Harvest’s goods, services, promotions and events until you subscribe again. You may still see Picki Harvest ads on other platforms, but which are not displayed on the basis of your personal information collected by us.

SHARING AND TRANSFER OF PERSONAL INFORMATION

Sharing of personal information with third parties

We do not sell your personal information to third parties for their marketing or any other purpose. However, where we may share your personal information, it will be done in line with POPIA and as follows:

Sharing with explicit consent
After obtaining your explicit consent, we will share your personal information with other parties.

Fulfilling legal obligations
We may share your personal information externally in accordance with laws and regulations or the mandatory requirements of government authorities.

Disclosures to protect us or others
We may access, preserve, and disclose any information we store associated with you to external parties if we, in good faith, believe doing so is required or appropriate to: comply with law enforcement or national security requests and legal processes, such as a court order or subpoena; protect your, our, or other individuals rights, property, or safety; enforce our policies or contracts; collect amounts owed to us; or assist with an investigation or prosecution of suspected or actual illegal activity.

Disclosure in the event of merger, sale, or other asset transfers
If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, purchase or sale of assets, or transition of service to another provider, your information may be sold or transferred as part of such a transaction, as permitted by law and/or contract.

Sharing with our affiliates and authorized partners
Where permitted by applicable law, we may share your personal information with our affiliates in order to provide you with the Picki Harvest’s services on the Platforms. We will only share necessary personal information and subject to the purposes stated in this Privacy Policy. If the affiliated company wants to change the purpose of processing personal information, it will ask for your authorisation again.

Some of our Platforms will be provided by authorized partners only for the purposes stated in this Privacy Policy. We may share some of your personal information with our partners to provide better customer service and user experience. We will only share your personal information for legal, legitimate, necessary, specific and explicit purposes, and only share personal information necessary to provide services. Our partners are not authorized to use the shared personal information for any other purpose.

Usually, our partners are:

Third-party service providers that provide us with payment facilitation, application development of the Platforms, electronic message processing and other services. Some of your personal information may be collected directly by third-party service providers and is subject to their privacy policies.
Advertising providers to assist us in business marketing, which includes using cookies and other technologies to deliver personalised advertising on third-party websites.

Transfer of personal information to third parties

We will not transfer your personal information to any company, organization or individual unless we obtain your express consent, or when a merger, acquisition or bankruptcy liquidation is involved, if the transfer of personal information is involved, we will require a new holder of your companies and organizations with personal information continue to be bound by this Privacy Policy, otherwise we will require the company and organization to seek your authorisation and consent again.

By using our website, you consent to us transferring your personal information outside of South Africa as set out, and within the conditions prescribed in POPIA.

YOUR RIGHTS

Request access to your personal information
You have the right to request access to and obtain a copy of the personal information we hold about you and certain information relating to our processing of your personal information.

Request the erasure of your personal information
This enables you to request that Picki Harvest delete your personal information, where there is no good reason for us continuing to process it. Please note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Request restriction of processing of your personal information
You have a right to ask Picki Harvest to suspend the processing of your personal information in certain scenarios, for example, if you want us to establish the accuracy of the data, or you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. Where the processing is restricted, we are allowed to retain sufficient information about you to ensure that the restriction is respected in the future.

Object to processing of your personal information
You have the right to object to Picki Harvest processing of your personal information where we believe we have a legitimate interest in processing it (as explained above). You also have the right to object to our processing of your personal information for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your data which override your rights and freedoms.

Withdraw your consent
You have the right to withdraw your consent to the use of your personal information. If you withdraw your consent, we may not be able to provide you with access to certain specific functionalities of the Platforms.

Request human intervention for automated decision-making and profiling
You have the right to request human intervention where we are carrying out automated decision-making when processing your personal data. This form of processing is permitted where it is necessary as part of our contract with you, providing that appropriate safeguards are in place, or your explicit consent has been obtained. We will try to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. We may need to request specific information from you to help us confirm your identity and ensure your right to exercise any of the above rights. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

Right to lodge a complaint
If you have any concerns or complaints regarding the way in which we process your personal information, please email us directly at [email]. You also have the right to make a complaint to the Information Regulator of South Africa or any other competent authority. The contact details of the Information Regulator are available on its website at: https://justice.gov.za/inforeg/ . We would, however, appreciate the chance to deal with your concerns before you approach such regulators, so please do contact us in the first instance.

If you wish to exercise any of these rights, please email us at info@pickiharvest.co.za.

COOKIES

Cookies are small text files that are sent to or retrieved from your web browser or your computer’s hard drive. Cookies typically contain the name of the domain (internet location) from which the cookies originated, the ‘lifetime’ of the cookies (ie when it expires), and a randomly generated unique number or similar identifier. Cookies may also contain information about the device used, such as user settings, browsing history, and activities conducted while using the Platforms.

Our Platforms uses the following cookies:

strictly necessary cookies, which are required for the operation of the Platforms. Without them, for example, you would not be able to use your account.
analytical/performance cookies, which allow Picki Harvest to recognise and count the number of visitors, learn how visitors navigate the Platforms, and improve the Platforms.
functionality cookies, which Picki Harvest uses to recognise you when you return to or log onto the Platforms.

By accessing and using our Platforms, you consent to our use of cookies.

SECURITY OF YOUR INFORMATION

We take steps to ensure that your personal information is treated securely and in accordance with this Privacy Policy. We have taken appropriate safeguards to require that your personal information will remain protected and require our third-party service providers and partners to have appropriate safeguards as well. To the fullest extent permitted by applicable law, we do not accept liability for unauthorised disclosure. By using our Platforms or providing personal information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of our Platforms. If we learn of a security system breach, we may attempt to notify you electronically by posting a notice on our Platforms or by sending an email to you. Should you disclose your personal information to any third party other than us, we shall not be liable for any loss or damage arising or suffered by you as a result of the disclosure of such personal information to any third party. This is because we do not regulate or control how that third party uses your personal information. You should always ensure that you read the privacy policy of any third party.

CHILDREN’S INFORMATION

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. Picki Harvest’s Platforms are not intended for individuals under the age of 18, and we do not knowingly collect any personal information from minors in South Africa. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records. If we become aware that a child has provided us with personal information in violation of applicable law, we will delete any personal information we have collected, unless we have a legal obligation to keep it, and terminate the child’s account.

PRIVACY POLICIES OF THIRD-PARTY WEBSITES

The Platforms may contain links to other websites/applications and other websites/applications may reference or link to our Platforms. These third-party services are not controlled by us. We encourage our users to read the privacy policies of each website and application with which they interact. We do not endorse, screen or approve, and are not responsible for, the privacy practices or content of such other websites or applications. Providing personal information to third-party websites or applications is at your own risk.

CHANGES TO OUR PRIVACY POLICY

We may revise this Privacy Policy from time to time at our sole discretion. If there are any material changes to this Privacy Policy, we will notify you as required by applicable law. By continuing to use our Platforms, you will be deemed to have accepted the updated Privacy Policy after the new Privacy Policy takes effect.