Terms & Conditions
Terms & Conditions
Last Updated: 24 February 2026
These Terms and Conditions (“T&Cs”) govern your access to and use of the website at www.pickiharvest.co.za,
including all related mobi-sites and software applications (collectively, the “Website”), and regulate the ordering,
purchase, sale and delivery of fresh fruit, vegetables, and related products (“the Goods”).
The Website is owned and operated by Picki Harvest, Lebombo Cape Properties (Pty) Ltd, Registration Number
2007/029715/07, with physical address as St Martin Farm, Portion 385, Windmeul, R44, Wellington, South Africa,
7655 (“Picki Harvest”, “we”, “us”, “our”). By using the Website, you agree to these T&Cs.
INTRODUCTION
1.1. The Website is utilized for the advertising and sale of all fresh produce and various value-added products offered by Picki Harvest.
1.2. These T&Cs are binding and enforceable against every person (natural and/or juristic) that accesses or uses this Website, including without limitation, each user who registers as contemplated below (“user”, “you”, “your”). By accessing and using the website and by clicking on the “Register Now” button on the website, as may be applicable, you acknowledge that you have read, understand and agree to be bound by these T&C’s.
1.3. If you do not understand any provision in these Terms, it is your responsibility to request an explanation from us before accepting or continuing to use the Website.
1.4. Nothing in these Terms is intended to unlawfully restrict, limit, or avoid any rights or obligations under the
Consumer Protection Act, 68 of 2008 (“CPA”).
Definitions
2.1. “Buyer” means any natural person or juristic entity who places an Order for Goods on the Website, whether
or not payment has been made, and who agrees to be bound by these Terms and Conditions. Where applicable, “Buyer” includes any authorized representative acting on behalf of such person or entity.
2.2. “Business day” means Monday to Friday excluding public holidays.
2.3. “Delivery Date” means the date agreed between Picki Harvest and the Buyer for the collection of the Purchased Goods, as confirmed in the Order notification or subsequent communication.
2.4. “Goods” means any fresh fruit, vegetables and value‑added products offered by Picki Harvest and listed for sale on the Website.
2.5. “Order” means a request submitted by a Buyer via the Website to purchase Goods, subject to these Terms and Conditions. An “Order” represents an offer by the Buyer to buy Goods and does not create a binding contract until Picki Harvest accepts the Order by confirming it and, where applicable, receiving full payment.
2.6. “Confirmed Order” means an Order that was placed by a Buyer via the Website and/or has been accepted by Picki Harvest, thereby creating a binding contract of sale. Confirmed Orders are processed for collection and delivery in accordance with these Terms.
2.7. “Ordered Goods” means Goods that a Buyer has selected and placed in an Order via the Website, but for which full payment has not yet been received by Picki Harvest.
2.8. “Price” means the total amount payable for the Goods as displayed on the Website at the time of placing an Order, inclusive of Value Added Tax (“VAT”) and any applicable charges, such as packaging costs, unless otherwise stated.
2.9. “Purchased Goods” means Goods that forms part of a Confirmed Order. Purchased Goods are prepared for collection and delivery in accordance with these T&Cs.
2.10. “Stock” means the available quantity of Goods held by Picki Harvest for sale at any given time, which may vary due to seasonality, supply fluctuations, or prior Orders.
2.11. “T&Cs” means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by Picki Harvest.
Registration and use of website
3.1. While any person may browse the Website without registering, only registered users may purchase Goods from the Website.
3.2. To register as a user on the Website, you must provide accurate personal information and create login credentials. You agree and warrant that your username and password shall not be disclosed to any third parties and that you are responsible for keeping these secure.
3.3. For security purposes you agree to enter the correct username and password whenever ordering Goods,
failing which you will be denied access.
3.4. You agree that, once the correct username and password relating to your account have been entered, irrespective of whether the use of the username and password is unauthorised or fraudulent, you will be liable for payment of such order, save where the order is cancelled by you in accordance with these T&Cs.
3.5. By using the Website, you warrant that you are 18 (eighteen) years of age or older and of full legal capacity. If you are under the age of 18 (eighteen) or if you are not legally permitted to enter into a binding agreement, then you may use the website only with the involvement and supervision of your parent or legal guardian. If your parent or legal guardian supervises you and gives his/her consent, then such person agrees to be bound by these T&Cs and to be liable and responsible for you and all your obligations under these T&Cs.
Goods and Stock
4.1. All Goods displayed on the Website are subject to availability and may vary due to seasonality and Stock levels. The availability of Goods may therefore change without prior notice.
4.2. Images of Goods are for illustrative purposes only. Due to the nature of the Goods, the actual Goods sold may vary in size, appearance, weight or packaging.
4.3. Picki Harvest reserve the right to limit quantities of any Goods.
4.4. Except as expressly stated in these Terms and Conditions or as required by applicable law, Picki Harvest makes no additional representations, warranties, or guarantees, whether express, implied, statutory, or otherwise, regarding the quality, condition, or fitness for any particular purpose of the Goods.
Public and Product Liability
5.1. Picki Harvest takes all reasonable steps to ensure that its Goods are safe, of good quality, and fit for human consumption when used, stored, and prepared strictly in accordance with any instructions, guidelines, or recommendations provided.
5.2. Subject always to the provisions of the CPA, Picki Harvest shall not be liable for any illness, injury, allergic reaction, loss, damage, or harm of any nature suffered by any person as a result of the consumption or use of any Goods where such illness, injury, loss, or damage arises from:
5.2.1. failure to follow storage, handling, preparation, or usage instructions;
5.2.2. misuse, abuse, or improper use of the Goods;
5.2.3. failure by the consumer to disclose known allergies, sensitivities, or medical conditions;
5.2.4. consumption of the Goods after its recommended use-by or expiry date; or
5.2.5. factors beyond Picki Harvest’s reasonable control.
5.3. Consumers acknowledge that agricultural and food products may naturally vary in quality, appearance, and composition, and that individual reactions to food products may differ.
5.4. To the extent permitted by law, Picki Harvest’s liability for any claim arising from or related to the Goods shall be limited to the replacement of the Goods concerned or a refund or credit passed of the purchase price paid for those Goods.
5.5. Nothing in this clause shall be construed as excluding or limiting any liability which cannot lawfully be excluded or limited in terms of the CPA, including liability arising from gross negligence or as contemplated in section 61 of the CPA.
Conclusion of Sales
6.1. These T&Cs shall apply to all Orders placed with Picki Harvest via the Website.
6.2. Each Order placed on the website constitutes an offer by the Buyer to purchase Goods under these T&Cs.
6.3. Picki Harvest reserves the right to accept or reject any Order at its discretion.
6.4. An Order becomes a Confirmed Order only when Picki Harvest issues an Order confirmation and, where applicable, receives full payment. Until then, no binding contract exists, and Picki Harvest may cancel and refund the Order (i.e. if stock is unavailable or an error occurs).
6.5. If the Goods are unavailable after an Order is placed, Picki Harvest will notify the Buyer promptly by email and issue a refund or credit to the Buyer’s profile.
Pricing and Payment
7.1. Prices are displayed in South African Rand (ZAR) and include VAT as well as any applicable packaging costs, unless otherwise specified. Delivery charges, where applicable, will be displayed separately at checkout.
7.2. Accepted payment methods include direct bank deposit, Electronic Funds Transfer (“EFT”), instant EFT and payment on collection, whether cash, credit or debit payment. All online transactions are processed via a secure and encrypted payment gateway to protect the Buyer’s personal and financial information.
7.3. Upon check out the Buyer will have to select method of payment, i.e direct bank deposit, Electronic Funds Transfer (“EFT”), instant EFT or payment on collection, whether cash, credit or debit payment.
7.4. If the Buyer has selected to make payment for the Goods by way of direct bank deposit, Electronic Funds Transfer (“EFT”) or instant EFT (hereinafter collectively referred to as “immediate payment”), proof of immediate payment must be sent to Picki Harvest on info@pickiharvest.co.za. It is the Buyers responsibility to ensure that the correct banking details is entered before making payment and the Order number is used as reference.
7.5. If the Buyer completes checkout selecting immediate payment, the Ordered Goods will be reserved for a maximum period of 24 (twenty-four) hours. If full payment or proof of payment is not received within this period, the Order will be automatically cancelled. Upon receipt of full payment or proof of payment, Picki Harvest will issue an Order confirmation, and the Purchased Goods will be processed for collection and
delivery.
7.6. If the Buyer completes checkout selecting payment on collection, Picki Harvest will issue an Order confirmation noting the Buyer’s payment selection and the Purchased Goods will be processed for collection and delivery. Picki Harvest will not release the Purchased Goods until the Order has been paid in full.
7.7. Picki Harvest reserves the right to correct any errors or inaccuracies relating to pricing, product descriptions, or availability at any time, including after an Order has been placed. If a correction affects an existing Order, the Buyer will be notified and given the option to reconfirm or cancel the Order.
Collection and Delivery
8.1. The Buyer shall collect the Purchased Goods from Picki Harvest at the following address: St Martin Farm, Portion 385, Windmeul, R44, Wellington, South Africa, 7655. For purposes of these T&Cs, collection at this address constitutes delivery of the Purchased Goods to the Buyer.
8.2. The Buyer may select a Delivery Date during checkout, subject to availability and any applicable delivery charges. Picki Harvest will prepare the Purchased Goods strictly for collection and delivery according to the selected Delivery Date. The selected date will be regarded as the Date of Delivery for purposes of these T&Cs.
8.3. If no Delivery Date is selected, the Purchased Goods will be in accordance with Picki Harvest’s standard procedure for Confirmed Orders.
8.4. Picki Harvest aims to process all Orders within 24 (twenty-four) hours of confirmation, i.e. within 24 hours of the Order becoming a Confirmed Order. Once the Purchased Goods are ready for collection and delivery, the Buyer will be notified by email (“the delivery notification”). The delivery notification shall be deemed the Date of Delivery.
8.5. The Buyer must collect the Purchased Goods within 24 (twenty-four) hours of the Date of Delivery (hereinafter referred to as “the collection period”). Purchased Goods will not be held beyond this period. Failure to collect within the collection period may result in deterioration and/or damage of the Purchased Goods, for which the Picki Harvest accepts no liability, whatsoever.
8.6. Picki Harvest shall not be liable for any loss, damage, or deterioration of the Purchased Goods caused by the Buyer’s failure to collect or accept delivery promptly.
8.7. Collection and delivery hours are:
• Mondays: 13h00 – 17h00
• Tuesdays to Fridays: 08h00 – 17h00
No collections on weekends and Public Holidays.
Returns and Complaints
9.1. Due to the perishable nature of Goods, the standard cooling-off period provided for in section 16 of the CPA does not apply.
9.2. The Buyer must inspect the Purchased Goods immediately upon collection and delivery. Any complaints relating to quality, damage, or shortages must be reported to Picki Harvest within 12 (twelve) hours of delivery or collection, together with supporting photographs where possible.
9.3. In accordance with the CPA, if Goods are defective, damaged on delivery, unsafe, or incorrect, the Buyer is entitled, at their election, to a replacement, refund, or store credit, provided the complaint is made within the timeframe set out in clause 9.2.
9.4. Picki Harvest reserves the right to decline returns or refunds where:
9.4.1. the complaint is not made within the required timeframe; or
9.4.2. the Purchased Goods have been improperly stored, handled, or otherwise damaged after collection.
Cancellations
10.1. The Buyer may cancel an Order free of charge provided that cancellation is made in writing and received by the Picki Harvest before the Order was confirmed and Picki Harvest has begun processing the Confirmed Order.
10.2. Once Picki Harvest has commenced processing the Confirmed Order, including but not limited to, packing, or preparing the Purchased Goods, the Confirmed Order may not be cancelled, and the Buyer will remain liable for the full purchase price, and will not be entitled to claim or receive a refund of credit of the full purchase price already paid from Picki Harvest.
10.3. Where cancellation is permitted under clause 10.1, any refund due may be processed by us to the Buyer’s original payment method, less any applicable bank or transaction charges, within a reasonable period and subject to the bank’s internal processing time or by way of a credit applied to the Buyers profile.
Risk and Ownership
11.1. All risk of loss, damage, spoilage, or deterioration of the Purchased Goods passes to the Buyer on the expiry of the collection period, irrespective of whether the Purchased Good were (promptly) collected by the Buyer.
11.2. Ownership of the Purchased Goods will only pass to the Buyer once full payment has been received by Picki Harvest and the Purchased Good were collected by the Buyer.
11.3 Picki Harvest shall not be responsible for any loss, deterioration, or damage to the Purchased Goods arising after delivery or collection, including where the Purchased Goods are not properly stored, refrigerated, or handled by the Buyer.
Limitation of Liability
12.1. Use of the Website is entirely at the Buyer’s own risk. The Buyer assumes full responsibility for any risk or loss resulting from use of the Website or reliance on any information provided therein.
12.2. To the fullest extent permitted by law, Picki Harvest shall not be liable for any direct, indirect, incidental, or consequential loss, damage, or expense arising from:
12.2.1. the Buyer’s use of the Website or reliance on its content;
12.2.2. delays, unavailability, or technical errors on the Website; or
12.2.3. the purchase, storage, or use of the Purchased Goods.
12.3. The Picki Harvest’s total liability, if any, in connection with any Order, whether in contract, delict, or otherwise, shall not exceed the total Price paid for the Purchased Goods forming the subject of the claim.
12.4. Nothing in these Terms excludes or limits any rights or remedies available to the Buyer under the CPA, or any liability which cannot lawfully be excluded.
12.5. Picki Harvest respect your privacy and comply with the Protection of Personal Information Act, 2013 (“POPIA”). By using the Website, you consent to Picki Harvest’s collection, use, and storage of your personal information as set out in our Privacy Policy.
Force Majeure
13.1. In the event of the performance of the T&Cs being rendered totally or partially impossible due to force majeure, war, strike, lockouts, riots, civil commotions, labour disturbances, breakdown or any stoppage of machinery, transport delays, power failures, restrictions or prohibitions, pandemics or other such national emergencies imposed by the authorities and/or shortages of raw materials, Picki Harvest shall have the right to suspend, reduce collections and/or cancel any orders or accepted quotations and the Buyer indemnifies and holds the Picki Harvest harmless against any claim for damages in such event(s).
Changes to These Terms
14.1. Picki Harvest may update these T&Cs from time to time by publishing the revised version on the Website. Your continued use of the Website constitutes acceptance of such changes.
Governing Law and Jurisdiction
15.1. These T&Cs shall be governed by and construed in accordance with the laws of the Republic of South Africa and any disputes will be decided only by the South African courts.
Contact details
16.1. Our legal address for service of notices is St Martin Farm, Portion 385, Windmeul, R44, Wellington, South Africa, 7655.
16.2. If you have any questions regarding these T&Cs, please contact us at: Picki Harvest
Email: info@pickiharvest.co.za